Privacy Policy
This Privacy Policy explains how Oha Casino collects, uses, stores, and protects your personal information when you visit and use our website at ohacasinos-ca.com and related services. We are committed to safeguarding your privacy and handling your data in accordance with applicable Canadian privacy laws. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
We collect personal information that you voluntarily provide to us when you register an account, make a deposit or withdrawal, communicate with our support team, or interact with our website. This may include your full name, email address, date of birth, residential address, telephone number, and payment details. Additionally, we may collect certain technical information automatically when you visit our site, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
Account Registration Data
When you create an account at Oha Casino, we require basic personal details to verify your identity and comply with legal obligations. This includes your full name, date of birth, email address, and a username and password. We also collect your residential address and may request a copy of government-issued identification and proof of address as part of our Know Your Customer (KYC) process before processing any withdrawals.
Payment Information
To process deposits and withdrawals, we collect your payment method details, including Interac e-Transfer information, credit or debit card numbers, e-wallet account identifiers, or cryptocurrency wallet addresses. All payment transactions are encrypted using industry-standard SSL technology. We do not store full credit card numbers on our servers; sensitive payment data is processed directly by our secure payment partners.
Technical and Usage Data
We automatically collect certain information when you access or use our website. This includes your IP address, browser and device type, operating system, referring website addresses, pages visited, time and date of visits, and interactions with site features. We use cookies and similar tracking technologies to collect this data, as described in our Cookie Policy section below.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To create and manage your account and provide you access to our casino and sportsbook services
- To verify your identity and age, and to comply with legal and regulatory requirements
- To process deposits, withdrawals, and other transactions
- To communicate with you regarding your account, transactions, and support inquiries
- To detect, prevent, and investigate fraud, money laundering, or other prohibited activities
- To enforce our Terms & Conditions, including bonus rules and responsible gaming measures
- To improve our website, services, and user experience through analytics and aggregated data
- To send you administrative messages, such as changes to our policies or account updates
We do not sell your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our platform, processing payments, conducting identity verification, or providing customer support, subject to strict confidentiality agreements.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small text files stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function, including account login and transaction processing | Session |
| Analytics Cookies | Collect anonymous data about how visitors use the site, helping us improve performance | Persistent (up to 2 years) |
| Preference Cookies | Remember your settings and preferences, such as language and region | Persistent (up to 1 year) |
| Marketing Cookies | Track your activity to deliver relevant advertisements and measure campaign effectiveness | Persistent (up to 2 years) |
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more details on how we use cookies and your choices, please refer to our Cookie Policy section.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When you close your account, we may retain certain data for a period of up to five years to comply with legal obligations, resolve disputes, enforce agreements, or prevent fraud. After this retention period, your personal information will be securely deleted or anonymized.
Your Rights
As a user in Canada, you have certain rights regarding your personal information. These rights include:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may ask us to correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data, subject to legal retention requirements.
- Restriction: You may request that we limit the processing of your data in certain circumstances.
- Portability: You may request a structured, commonly used format of your data for transfer.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within 30 days, as required by applicable privacy legislation.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of Secure Socket Layer (SSL) encryption for data transmission, firewalls, access controls, and regular security audits. Our platform is hosted in secure data centers with restricted physical access. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Third-Party Services
We may use third-party service providers to help us operate our business and website. These providers may have access to your personal information only to perform tasks on our behalf and are contractually obligated to protect it. Examples include payment processors, identity verification services, analytics providers, and customer support platforms. We do not authorize these third parties to use your data for any other purpose.
International Data Transfers
Your personal information may be transferred to and processed in countries outside Canada, including Costa Rica, where our operator AccelCore Enterprise Limitada is based. We ensure that any such transfers are subject to appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect your data in accordance with Canadian privacy standards.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has provided us with personal data, we will take steps to delete such information and close the account. We encourage parents and guardians to monitor their children’s online activity.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after any modifications indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We are available 24/7 via live chat through the Intercom widget on our website. You can also reach us by email. We will respond to your inquiry as promptly as possible.
Responsible Gaming and Data Protection
We take responsible gaming seriously and are committed to protecting the privacy of all players, including those who choose to use self-exclusion or deposit limit tools. Information related to responsible gaming measures is handled with the same level of confidentiality and security as any other personal data. For more information about player protection tools, please visit our Responsible Gaming page. You must be at least 18 years old to play at Oha Casino, and we verify age as part of our KYC process.